Digital Platform: Nigerian Insurer brings revolution to insurance via chatbox

Custodian Investment Plc, the parent company of Custodian and Allied Insurance Limited has introduced an online platform called Max Chatbox, which would allow customers to buy insurance policies and process claims in the sector.

According to the company, the move was in efforts to contribute to the deepening of insurance awareness in the Nigerian market.The company’s Head of Retail Division, Oladele Akinsanya, explained that the product will drive awareness, improve insurance solution, optimise and deliver improvements in their services to enable customers understand and raise the level of trust.

According to him, the innovation was initiated by the desire to make the firm’s products and services available for people’s convenience in Nigeria and beyond.He said the innovation was also designed to create sector awareness, as well as equip the firm’s teaming customers for easy, fast and suitable channels to interact with the company.He said that the new technology, Max Chatbox, is social media-driven, as products can be purchased, policy renewed, while claims can be paid and claims status checked online by interacting with Max on Facebook, Instagram or Telegram.

It has the capacity of linking customers to various policies being offered by the company.Speaking on the development, the Chief Technology Officer, Esomchi Nwofor, said customers need to log on to the Custodian account from any part of the world and search for Max, and open a conversation with him, from there.

He said this will lead the customer into filling a policy proposal form through question and answer, after which payment will be made and certificate issued.“First and foremost, we are looking for a channel to interact with Custodian. We are proud to say that we are the first in the non-banking sector to deploy artificial intelligence to help customers find our products and services”, he said.

He explained further that Max can also be used to predict football challenges in the ongoing World Cup and other competitions too, stressing that Custodian And Allied Insurance is trying to engage consumers and make insurance interesting.

However, Akinsanya explained that Max does not do comprehensive insurance due to the physical inspection of the vehicle, but can get customers details, generate a code and fix a date for the physical inspection of the vehicle.He assured that the company will continue to engage the customers after business has been established by Max, adding that a mobile app will be released soon.

 

Source: Guardian

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