P/C Insurers Way Behind in Digital Customer Service: J.D. Power

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Property/casualty insurers have a long way to go toward meeting customer expectations about their digital interactions. A new J.D. Power 2018 Insurance Digital Experience Study concludes that while a few insurers have excelled with digital customer service, such as GEICO …

This post was syndicated from News – Insurance Journal. Click here to read the full text on the original website.

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